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RTPS Full Form is Right to Public Service. RTPS legislation in India comprises statutory laws which guarantee time bound delivery of services for various public services rendered by the govt to the citizen and provides a mechanism for punishing the errant employee who is deficient in providing the service stipulated under the statute. So Right to Public Service legislation supposed to scale back corruption among the govt officials and to extend transparency and public accountability. Madhya Pradesh became the primary state in India to enact Right to Service Act on 18 August 2010 and Bihar was the second to enact this bill on 25 July 2011. So several other states like Bihar, Delhi, Punjab, Rajasthan, Himachal Pradesh, Kerala, Uttarakhand, Haryana, Uttar Pradesh, Odisha, Jharkhand Maharashtra and West Bengal have introduced similar legislation for effectuating the proper to service to the citizen.

Also Read: TNPDS


what’s Assam Right to Public Services Act?

It is an act to supply for the delivery of notified public services to the people of the state of Assam within the stipulated deadline and for matters connected therewith and incidental thereto. The Assam government passed the RTPS Act in 2012.

How this ARTPS Act help the citizens?

This Act will help citizens access services during a time-bound manner and make a proper appellate process within the case of non-compliance.

How can citizen apply for the services?

A citizen can apply for any of the services notified under ARTPS Act at this RTPS Portal or at any Public Facilitation Centres (PFC) or any Citizen Service Centres (CSC).

what is going to the citizen get after the filing of an application for the notified services under ARTPS Act?

The citizen shall receive an acknowledgement after submission of the appliance by the Designated Officer or his/her authorised representative.

What does the acknowledgement contain?

The acknowledgement issued to the citizen/applicant will contain an Acknowledge No, Name of the service; the date of submission of the appliance; the given deadline if all the essential documents attached with the appliance, name of the DPS etc.

How can a citizen know the status of his/her application?

The citizen can get knowledge of the status of the appliance by providing the Acknowledge No. And Date of submission of the appliance at the RTPS Portal or at the PFCs or at the CSCs.

Where shall a citizen get to understand the services covered under this Act?

Each position who is providing services under this Act will display all information concerning Public Services, given deadline; Appellate Authority and Revisional Authority within the bulletin board in English and Assamese language for the convenience of the general public. Also, the list of the services notified under this Act is going to publish at this ARTPS portal.

What are the documents that are necessary to attach alongside the application?

For each service, the essential documents to attached alongside the appliance are to display on the bulletin board. The knowledge is additionally available on the web site. Accordingly, the applicant has got to submit the essential documents alongside the appliance to form it complete altogether respect. The last date for the deadline is going to mention within the acknowledgement.

How will citizen know that their applications are denied or rejected?

The Designated Officer shall communicate the applicant or an SMS are going to send to the applicant describing the subsequent aspect:

  • The explanations for such denial/rejection
  • The amount within which an appeal against such denial or delay preferred
  • The particulars including all available contact information of the Appellate Authority
Whether the deadline specified for every service includes the general public Holidays?

No, the general public holidays shall not include within the given deadline for providing the service.

Is there any provision for the second appeal against the Appellate authority/DPS?

Yes, if the applicant is aggrieved with the order of the Appellate authority, he can prefer a second appeal to the RTPS Commission.

Who may file an appeal?

The applicant can file an appeal in two instances:

  • Instance 1: If the Applicant doesn’t receive the service within the stipulated time and isn’t even informed about the rationale for the delay
  • Instance 2: An applicant whose application has been rejected by the Designated Officer
Within what percentage days the aggrieved applicant can file an appeal against the order of the Designated Officer?

The applicant can file the appeal (first appeal) within 30 days from the date of receipt of the order of rejection of the appliance or the expiry of the given deadline.

However, so the Appellate Authority may admit the appeal within 60 days if he’s satisfied that the appellant was prevented by the sufficient cause for not preferring the appeal in time.

Also Read: Bhoomi

Is there any provision for the second appeal against the Appellate authority/DPS?

Yes, if the applicant is aggrieved with the order of the Appellate authority, he can prefer a second appeal to the RTPS Commission.

Is there any prescribed time to eliminate the appeal by the Appellate Authority?

The Appellate Authority shall eliminate the appeal within 30 days from the date of filing of the appeal and direct the Designated Officer to supply the service within the deadline to be mentioned mention within the order. So the Appellate Authority may take another 15 days for disposal of the appeal.

Can a citizen appeal to authority or commission for non-receipt of application (by DPS) for a service?

Yes. therein case, the Commission may impose a penalty on the DPS after hearing of both the parties.

Is there any provision for imposition of penalty upon the Designated Officer concerned who did not provide the service?

The RTPS Commission may impose a penalty upon the Designated Officer on failing to supply the service within stipulated time or non-delivery of the service with none sufficient and reasonable cause. So further, he may impose a penalty for delay in providing public services.

what’s the quantity of penalty?

The RTPS Commission may impose a penalty of Rs 250 per day so the date on which the service delivery was due or from the date of receipt of the order of DPS. Maximum limit is Rs 25,000.

How the penalty is going to be recovered?

The defaulting officer has got to pay the penalty at the treasury within one month of the order of the Commission. So if he fails to deposit within 30 days, the Controlling officer may deduct it from his salary.

Whether there’s any fee required for the appeal or revision?

No fee shall be charged for appeals and revisions.

Can a citizen appeal to authority or commission for non-receipt of application (by DPS) for a service?

Yes. therein case, the Commission may impose a penalty on the DPS after hearing of both the parties.

Restricted versus universal

As a citizen, I even have a right under the general public Service Act as long as I’m eligible for a specific service. But any citizen can use a Grievance Redress Act. As long as the majority of issues on welfare benefits relate to wrongful exclusion; this is often a crucial distinction to notice. For instance, if I even have lost my below poverty level card and can’t demonstrate eligibility for a retirement pension; I even have no legal recourse under the general public Services Act. However, I can use the general public Grievance Redress Act to file a complaint on my lost card and invite my pension application to be considered.

Department coverage versus all public authorities

Under the general public Service Act, only certain departments notify certain services to covered under the law. So for instance, the local department not notified and none of the services provided roofed under this law. Within the welfare department, under old-age pensions, so only the appliance and verification are going to covered and zip else. At the present 20 services, and 49 sub-services are notified. So under the Grievance Redress Act, however, entire departments and schemes are notified; and everyone functions performed by the department associated with that service covered. At present, 44 departments and 438 schemes are notified.

Also Read: PFMS

Implementing agencies versus public grievance redress officers

The Public Service Act covers officials who are in any case tasked with implementing the programme or delivering the concerned service to the general public. The Grievance Redress Act, on the opposite hand, creates the position of a Public Grievance Redress Officer (PGRO); who is independent of the implementing departments. So for instance, if the BDO is sitting on my pension application and not processing it, as per the general public Service Act; I can then approach the appellate authority within the department, who is going to be the supervisor of the BDO. This is often likely to not lead me anywhere. Under the Grievance Redress Act, so I can now approach someone outside the department; so who is senior to the BDO and who has the powers to summon them and listen to out my complaint; thus increasing the prospect of redress.

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